Executive Director, Human-Centered Design & Digital Workplace Transformation
- Human-centered design leadership. Leads the development and internal launch of AIT's Human-Centered Design (HCD) program, empowering teams to apply design thinking across complex challenges. Oversees the HCD practice within AIT's innovation lab, guiding cross-functional discovery and design work to deliver meaningful, people-centered solutions.
- Strategic roadmap & platform leadership. Spearheads the development of a comprehensive strategic roadmap for the organization's digital workplace, aligning stakeholders across departments to enhance team member experiences. Leads CRM teams focused on Salesforce, Epic CRM, and service line-specific solutions to ensure the roadmap is grounded in scalable, human-centered platforms that deliver measurable impact.
- Agile transformation enablement. Advises IT leaders across the organization on Agile mindset and practice adoption. Partners with teams to tailor Agile methods that work for their context, helping drive cultural change, greater adaptability, and continuous improvement.
- AI-powered productivity solutions. Leads enterprise deployment of workplace GenAI initiatives, including Microsoft 365 Copilot and custom internal generative AI agents designed to enhance knowledge access and team member productivity.
- Strategic stakeholder collaboration. Collaborates with HR, Corporate Communications, Clinical Education, Learning, and IT leadership to ensure alignment between digital workplace strategy and organizational priorities, enhancing the experience of care and work.